Privacy Policy

Introduction

Frame Nest is an AI video creation service. This policy explains what personal data we collect when you use framenest.net, what we do with it, and the choices you have.

Information We Collect

1. Account information. Your name, email address and profile picture, provided when you sign up with email or with a Google account.
2. Content you submit. The prompts you write and the images you upload to generate a video.
3. Content you generate. The videos created for you, with their settings (model, length, aspect ratio, quality) and status.
4. Credit and order history. Credits granted, spent and returned, and the plans or credit packs you bought.
5. Payment information. Payments are processed by our payment provider. We receive the result of a payment and basic billing details. We do not receive or store full card numbers.
6. Usage and device data. Pages visited, actions taken, IP address, browser and device type, used to run the service and prevent abuse.
7. Cookies. A session cookie keeps you signed in and a preference cookie remembers your language. Analytics cookies are used only where you have agreed to them.

How We Use Your Information

• To create the videos you request and keep them in your account.
• To charge credits, return them when a generation fails, and process purchases.
• To send sign-in links, receipts and service notices.
• To answer support requests.
• To detect fraud, abuse and violations of our Terms of Service.
• To understand how the service is used and improve it.

Who We Share It With

We do not sell your personal information. We share data only as follows:

• AI model providers. Your prompt and any image you upload are sent to the provider that runs the model you chose, so that the video can be generated.
• Storage and hosting providers. Your uploaded images and generated videos are stored with our cloud storage provider.
• Payment providers. Purchase details are shared with the payment provider that handles your checkout.
• Email and analytics providers. Used to deliver service email and to measure usage.
• Authorities. Where the law requires it, or to protect the rights and safety of Frame Nest and its users.

How Long We Keep It

We keep your account data, credit history and generated videos for as long as your account is open. Deleting a video removes it from your list. When you ask us to delete your account, we delete or anonymize your personal data, except records we must keep for tax, accounting or legal reasons.

Data Security

Data is encrypted in transit, access to production systems is restricted, and stored secrets are encrypted. No system is perfectly secure, and we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have the right to access, correct, export or delete your personal data, and to object to or restrict certain uses. You can update your profile in your account settings. For any other request, write to us at the address below.

Children

Frame Nest is not intended for children under 13, and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will delete it.

Changes to This Policy

When we change this policy we update the date at the top of this page. If a change is significant, we also tell you by email or through the service.

Contact Us

Questions about this policy: support@framenest.net.